Subject: Ticket Assigned - Conversation with Maha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 15:54:05 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Maha Maha                    Hello           07:26 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:26 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:26 PM, 23rd Mar                     Maha                    1           07:27 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Hello Maha , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:27 PM, 23rd Mar                     Maha                    3           07:27 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            07:27 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:27 PM, 23rd Mar                     Maha                    2           07:27 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:27 PM, 23rd Mar                     Maha                    1           07:28 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:28 PM, 23rd Mar                     Maha                    [email-masked]           07:28 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:28 PM, 23rd Mar                   Abdulqader                    Hi Maha, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:31 PM, 23rd Mar                   Abdulqader                   We can see that you are contacting us regarding your order 9417450285?           07:33 PM, 23rd Mar                     Maha                    Hi yes           07:34 PM, 23rd Mar                     Maha                    I didn’t receive my refund yet           07:34 PM, 23rd Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:36 PM, 23rd Mar                     Maha                    Sure           07:36 PM, 23rd Mar                   Abdulqader                   We would like to inform you that we have processed the refund of the amount (AED 78.12) on (3/19/23) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           07:38 PM, 23rd Mar                     Maha                    I want to have it in my shukran           07:38 PM, 23rd Mar                     Maha                    You there           07:40 PM, 23rd Mar                     Maha                    Because the test amount of 0.87 came to my shukraan           07:41 PM, 23rd Mar                   Abdulqader                   We truly sorry we cannot transfer the amount to shukran           07:44 PM, 23rd Mar                     Maha                    But i made a request to transfer in my shukran           07:44 PM, 23rd Mar                     Maha                    And I received the test amount as well           07:45 PM, 23rd Mar                   Abdulqader                   As we can see that you have used shukran points so that the refund amount for 0.87 it has been refunded to the shukran pay.           07:45 PM, 23rd Mar                     Maha                    Ok but at the time of transfer i made the request transfer in shukran           07:46 PM, 23rd Mar                     Maha                    Not in account           07:46 PM, 23rd Mar                   Abdulqader                   Accept our apologies but the amount has been processed to your bank account already and we can not transfer the amount           07:49 PM, 23rd Mar                     Maha                    Ok           07:49 PM, 23rd Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:52 PM, 23rd Mar                     Maha                    Thank you           07:53 PM, 23rd Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:53 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5915425