Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 15:10:26 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           06:56 PM, 23rd Mar                     User                    I am still waiting for a refund of 1.500kd (General shipping cost) of a cancelled duplicate order.           06:57 PM, 23rd Mar                     User                    Order # 8419507140           06:58 PM, 23rd Mar                   Abdulqader                    Hi Steph , Good Evening. Thank you for contacting HOMECENTRE. My name is Kader. I will be happy to assist you.           06:58 PM, 23rd Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:58 PM, 23rd Mar                     User                    I was told that I would be contacted about this but it has been a week           06:58 PM, 23rd Mar                   Abdulqader                   First of all, I want to apologize for the experience you’ve had getting with us. It’s not our usual standard and I understand how frustrating this delay must be. I’m sorry you’ve had to spend so much time on this.           07:00 PM, 23rd Mar                     User                    Hi Kader           07:01 PM, 23rd Mar                     User                    Please help me with this           07:01 PM, 23rd Mar                   Abdulqader                   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           07:01 PM, 23rd Mar                     User                    Is someone even looking at the matter?           07:01 PM, 23rd Mar                     User                    It's 1.500kd           07:01 PM, 23rd Mar                   Abdulqader                   this is your complaint number5846721           07:01 PM, 23rd Mar                     User                    How can I follow up on this complaint?           07:01 PM, 23rd Mar                     User                    1 week is too long right           07:02 PM, 23rd Mar                   Abdulqader                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           07:04 PM, 23rd Mar                     User                    Please Kader I really appreciate it           07:05 PM, 23rd Mar                   Abdulqader                   Please allow us only 24/48 hours and we will solve this issue.           07:05 PM, 23rd Mar                     User                    How long does this process usually take ?           07:05 PM, 23rd Mar                     User                    Ok that's what they said last time           07:05 PM, 23rd Mar                     User                    I can send screenshots is any clarity is required on this matter           07:05 PM, 23rd Mar                   Abdulqader                   I assured you that will fix it very soon Kindly expected that Within24/48 hours           07:06 PM, 23rd Mar                   Abdulqader                   We thank you for your understanding and cooperation.           07:06 PM, 23rd Mar                     User                    Alright thank you so much           07:07 PM, 23rd Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:07 PM, 23rd Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with HOMECENTRE  Have a wonderful day.           07:09 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5915376