Subject: Ticket Assigned - Conversation with Betsy Abraham
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 14:57:01 +0000 (UTC)

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Betsy Abraham Betsy Abraham                    Hello           06:37 PM, 23rd Mar                   Abdulqader                    Hi Betsy , Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           06:38 PM, 23rd Mar                     Betsy Abraham                    Hi Kader           06:38 PM, 23rd Mar                     Betsy Abraham                    Other than the tax invoice, do I need any other document to return items that I ordered online, to the store?           06:38 PM, 23rd Mar                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.           06:39 PM, 23rd Mar                     Betsy Abraham                    I don't get a refund?           06:40 PM, 23rd Mar                   Abdulqader                   We can see that you are contacting us regarding your order 9421432135?           06:40 PM, 23rd Mar                     Betsy Abraham                    No. 9421151451           06:41 PM, 23rd Mar                   Abdulqader                   Is this contact number correct +971524397847?             06:43 PM, 23rd Mar                     Betsy Abraham                    Yes           06:43 PM, 23rd Mar                   Abdulqader                   Please confirm that you will return the item to the store or online           06:45 PM, 23rd Mar                     Betsy Abraham                    Yes I confirm. But will I not get a refund for the returned item?           06:46 PM, 23rd Mar                   Abdulqader                   As we can see your item still not collected yet by courier           06:47 PM, 23rd Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:49 PM, 23rd Mar                     Betsy Abraham                    Yes. The courier was supposed to call and schedule a pick up. But he showed up today without calling prior and I wasn't home. So I could not return the products to him and told him that I would return it to the store personally           06:49 PM, 23rd Mar                     Betsy Abraham                    What I want to know is if I need any other document other than the tax invoice to return the product and if I will get my refund           06:50 PM, 23rd Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you.You can only show your order while return the item.           06:52 PM, 23rd Mar                     Betsy Abraham                    Okay. And I'll get my refund?           06:52 PM, 23rd Mar                   Abdulqader                   Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           06:53 PM, 23rd Mar                     Betsy Abraham                    Okay thank you           06:53 PM, 23rd Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:54 PM, 23rd Mar                     Betsy Abraham                    No           06:55 PM, 23rd Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           06:56 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5915360