Subject: Ticket Assigned - Conversation with Shahna Firoz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 14:43:05 +0000 (UTC)

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shahna Firoz Shahna Firoz                    Yes           06:24 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:24 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Hello Shahna Firoz , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:24 PM, 22nd Mar                     Shahna Firoz                    2           06:25 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:25 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:25 PM, 22nd Mar                     Shahna Firoz                    2           06:25 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:25 PM, 22nd Mar                     Shahna Firoz                    1           06:25 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:25 PM, 22nd Mar                     Shahna Firoz                    [email-masked]           06:25 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:25 PM, 22nd Mar                     Shahna Firoz                    I want to cancel my return request.           06:25 PM, 22nd Mar                     Shahna Firoz                    Also can you send me the invoice for order 9419446002           06:25 PM, 22nd Mar                     Shahna Firoz                    I will return the items in store           06:25 PM, 22nd Mar                   Abdulqader                    Hi Shahna , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:29 PM, 22nd Mar                     Shahna Firoz                    I want to cancel my return request.           06:30 PM, 22nd Mar                     Shahna Firoz                    Also can you send me the invoice for order 9419446002           06:30 PM, 22nd Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:31 PM, 22nd Mar                     Shahna Firoz                    Ok           06:32 PM, 22nd Mar                   Abdulqader                   The return request has been canceled successful           06:34 PM, 22nd Mar                   Abdulqader                   The invoice has been sent successfully for order 9419446002 to your email           06:34 PM, 22nd Mar                     Shahna Firoz                    Okay let me check           06:34 PM, 22nd Mar                     Shahna Firoz                    No I haven’t received it           06:35 PM, 22nd Mar                     Shahna Firoz                    Can you send it here           06:35 PM, 22nd Mar                     Shahna Firoz                    Is the order number enough for returning in store?           06:36 PM, 22nd Mar                   Abdulqader                   We request you to please allow us some time to check again.           06:36 PM, 22nd Mar                   Abdulqader                   * File attached - INVOICE_88888001459120230314 (1).pdf *             06:39 PM, 22nd Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:40 PM, 22nd Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:42 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5910354