Subject: Ticket Assigned - Conversation with Kavita
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 14:20:56 +0000 (UTC)

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kavita Kavita                    hello           06:02 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:02 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:02 PM, 22nd Mar                     Kavita                    have placed the order for console table           06:03 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           06:03 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:03 PM, 22nd Mar                     Kavita                    1           06:03 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Hello Kavita , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:03 PM, 22nd Mar                     Kavita                    1           06:03 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:03 PM, 22nd Mar                     Kavita                    9421228060           06:04 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    We checked and your order is   Cancelled   Here's how your refund works:   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.            06:04 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:04 PM, 22nd Mar                     Kavita                    wanted to know why it’s cancelled           06:05 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:05 PM, 22nd Mar                     Kavita                    2           06:05 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:05 PM, 22nd Mar                     Kavita                    1           06:05 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:05 PM, 22nd Mar                     Kavita                    [email-masked]           06:05 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:05 PM, 22nd Mar                     Kavita                    ok           06:06 PM, 22nd Mar                     Kavita                    thank you           06:06 PM, 22nd Mar                   Abdulqader                    Hi Kavita, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:07 PM, 22nd Mar                     Kavita                    hello           06:08 PM, 22nd Mar                     Kavita                    have placed order online yesterday  n it was showing placed           06:08 PM, 22nd Mar                     Kavita                    but when checked today it’s showing cancelled           06:09 PM, 22nd Mar                     Kavita                    may i know the reason for this           06:09 PM, 22nd Mar                     Kavita                    this happened before also so then placed the order again n it’s cancelled, so can you please find out the problem why it’s canceling           06:10 PM, 22nd Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:13 PM, 22nd Mar                     Kavita                    ok           06:14 PM, 22nd Mar                   Abdulqader                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.           06:14 PM, 22nd Mar                   Abdulqader                   This order is  cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of their stock hence we took them out of your order and refunded you for them.           06:15 PM, 22nd Mar                   Abdulqader                   We will not be happy either if you receive bad items in your order, this is the reason why this item was cancelled           06:16 PM, 22nd Mar                     Kavita                    ok got it           06:17 PM, 22nd Mar                     Kavita                    thank you for clearing the doubts           06:17 PM, 22nd Mar                     Kavita                    thank you so much           06:17 PM, 22nd Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:18 PM, 22nd Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:20 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5910201