Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 15:06:14 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    The item I receive is broken           06:54 PM, 20th Mar                     User                    It’s broken           06:55 PM, 20th Mar                     User                    I need to return it back           06:55 PM, 20th Mar                     User                    I’m waiting for call center call           06:55 PM, 20th Mar                     User                    Order number: 8420872439           06:57 PM, 20th Mar                   Abdulqader                    Hi Hoor , Good Evening. Thank you for contacting HOMECENTRE. My name is Kader. I will be happy to assist you.           06:59 PM, 20th Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           06:59 PM, 20th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:59 PM, 20th Mar                   Abdulqader                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.We would like to inform you that a new return request has been created on 3/20/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           07:02 PM, 20th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:03 PM, 20th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with HOMECENTRE  Have a wonderful day.           07:05 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5899277