Subject: Ticket Assigned - Conversation with F
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 14:09:27 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with F F                    Hi           05:44 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:44 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:44 PM, 19th Mar                     F                    I want to return an item           05:45 PM, 19th Mar                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           05:45 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:45 PM, 19th Mar                     F                    1           05:45 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Hello F , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:45 PM, 19th Mar                     F                    2           05:45 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:45 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:45 PM, 19th Mar                     F                    2           05:46 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:46 PM, 19th Mar                     F                    1           05:46 PM, 19th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:46 PM, 19th Mar                     F                    [email-masked]           05:46 PM, 19th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:46 PM, 19th Mar                     F                    Hi           05:49 PM, 19th Mar                     F                    I want to initiate a return           05:49 PM, 19th Mar                   Abdulqader                    Hi Fatima , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:57 PM, 19th Mar                     F                    I want to request a return           05:57 PM, 19th Mar                     F                             05:58 PM, 19th Mar                     F                             05:58 PM, 19th Mar                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.           06:00 PM, 19th Mar                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           06:00 PM, 19th Mar                     F                    Yes please           06:01 PM, 19th Mar                     F                             06:01 PM, 19th Mar                     F                             06:01 PM, 19th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:03 PM, 19th Mar                   Abdulqader                   We would like to inform you that a new return request has been created on 3/19/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           06:05 PM, 19th Mar                     F                    Thank you           06:06 PM, 19th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:08 PM, 19th Mar                     F                    No thank you           06:08 PM, 19th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:09 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5882201