Subject: Ticket Assigned - Conversation with Faryal Asif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 13:04:07 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Faryal Asif Faryal Asif                    Hi           04:37 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:37 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Hello Faryal Asif , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:37 PM, 19th Mar                     Faryal Asif                    Want to cancel my order           04:37 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Hi Faryal Asif , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            04:37 PM, 19th Mar                     Faryal Asif                    1           04:41 PM, 19th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:41 PM, 19th Mar                     Faryal Asif                    9419455561           04:41 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP031423002787    You can also easily track your order from My Account > Order History.             04:41 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:41 PM, 19th Mar                     Faryal Asif                    2           04:41 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:41 PM, 19th Mar                     Faryal Asif                    1           04:42 PM, 19th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:42 PM, 19th Mar                     Faryal Asif                    [email-masked]           04:42 PM, 19th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:42 PM, 19th Mar                   Abdulqader                    Hi Faryal, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:45 PM, 19th Mar                     Faryal Asif                    I didn’t receive my order           04:45 PM, 19th Mar                     Faryal Asif                    Want to cancel it           04:45 PM, 19th Mar                     Faryal Asif                    And refund my money           04:45 PM, 19th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:47 PM, 19th Mar                     Faryal Asif                    Ok           04:48 PM, 19th Mar                   Abdulqader                   . Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           04:50 PM, 19th Mar                   Abdulqader                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.Once the order will return back to warehouse we will process the refund for the same as soon as possible.           04:50 PM, 19th Mar                     Faryal Asif                    I daily recieved message from courier but they didn’t call me and didn’t deliver           04:51 PM, 19th Mar                     Faryal Asif                    Your order is on the way           04:51 PM, 19th Mar                     Faryal Asif                    But in the end all is in vein           04:52 PM, 19th Mar                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.we would like to inform you that your issue has been raised and this is your complaint number 5860015           04:55 PM, 19th Mar                   Abdulqader                   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           04:55 PM, 19th Mar                     Faryal Asif                    Ok           04:56 PM, 19th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           04:59 PM, 19th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:03 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5878886