Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 12:40:27 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           04:20 PM, 19th Mar                     User                    I placed order today           04:23 PM, 19th Mar                     User                             04:24 PM, 19th Mar                     User                    But got message its not processed successfully. I checked my bank account and payment is successful           04:25 PM, 19th Mar                   Abdulqader                    Hi Kristina, Good Evening. Thank you for contacting HOMECENTRE. My name is Kader. I will be happy to assist you.           04:28 PM, 19th Mar                     User                    I placed order           04:29 PM, 19th Mar                     User                             04:29 PM, 19th Mar                     User                    I checked my bank account and payment is successful           04:30 PM, 19th Mar                     User                    Can you check why I got message what my payment not successfully           04:31 PM, 19th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:31 PM, 19th Mar                     User                    Thank you           04:32 PM, 19th Mar                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8420708465) was not placed successfully.           04:33 PM, 19th Mar                   Abdulqader                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8420708496).           04:33 PM, 19th Mar                   Abdulqader                   The payment has been captured only once from your account which is for the new successfully placed order.           04:33 PM, 19th Mar                     User                    Aha ok thank you. So my ordered placed and payed           04:34 PM, 19th Mar                   Abdulqader                   Yes is placed           04:36 PM, 19th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           04:36 PM, 19th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with HOMECENTRE  Have a wonderful day.           04:39 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5877982