Subject: Ticket Assigned - Conversation with Muhammad QASIM
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Mar 2023 13:32:47 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Muhammad QASIM Muhammad QASIM                    I have submitted the request           05:13 PM, 18th Mar                     Muhammad QASIM                    Kindly let me know if it’s received there           05:13 PM, 18th Mar                     Muhammad QASIM                    And I don’t want refund           05:14 PM, 18th Mar                     Muhammad QASIM                    I want to exchange only           05:14 PM, 18th Mar                   Abdulqader                    Hi Muhammad, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           05:15 PM, 18th Mar                     Muhammad QASIM                    I have submitted the request to change my item           05:15 PM, 18th Mar                     Muhammad QASIM                    9419953025           05:16 PM, 18th Mar                     Muhammad QASIM                    This is my order number           05:16 PM, 18th Mar                     Muhammad QASIM                    Can you let me know please how long it will take to reach me my new item and I will handover the one I received           05:16 PM, 18th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:18 PM, 18th Mar                     Muhammad QASIM                    Yes please           05:18 PM, 18th Mar                   Abdulqader                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to3- 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you +971543899737           05:20 PM, 18th Mar                   Abdulqader                   we have already sent the link to your E-mail address kindly fill in the details to make it easy for our courier partner to reach your location as well.  ​           05:20 PM, 18th Mar                     Muhammad QASIM                    But i want to change my item not refund           05:21 PM, 18th Mar                   Abdulqader                   Please know that in order to exchange the item, you can return your MAX product to a MAX store, and use your cash refund or Credit Note to buy similar or new product right away.           05:24 PM, 18th Mar                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           05:24 PM, 18th Mar                     Muhammad QASIM                    I don’t understand           05:25 PM, 18th Mar                     Muhammad QASIM                    But i will visit the store           05:25 PM, 18th Mar                   Abdulqader                   Ok but we have to cancel the online return request           05:27 PM, 18th Mar                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           05:28 PM, 18th Mar                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           05:30 PM, 18th Mar                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:32 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5869095