Subject: Ticket Assigned - Conversation with Tasneem Amar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Mar 2023 14:07:09 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Tasneem Amar Tasneem Amar                    Hi           05:47 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:47 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:47 PM, 17th Mar                     Tasneem Amar                    I have these 2 orders. Out of which there are multiple items which were returned for which refund is not yet received.           05:48 PM, 17th Mar                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           05:48 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:48 PM, 17th Mar                     Tasneem Amar                    1           05:48 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Hello Tasneem Amar , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:48 PM, 17th Mar                     Tasneem Amar                    3           05:49 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            05:49 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:49 PM, 17th Mar                     Tasneem Amar                    2           05:50 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:50 PM, 17th Mar                     Tasneem Amar                    1           05:50 PM, 17th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:50 PM, 17th Mar                     Tasneem Amar                    [email-masked]           05:50 PM, 17th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:50 PM, 17th Mar                   Abdulqader                    Hi Tasneem, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:51 PM, 17th Mar                     Tasneem Amar                    Hi Kader.           05:52 PM, 17th Mar                     Tasneem Amar                    I have 2 expected returns.           05:52 PM, 17th Mar                   Abdulqader                   We can see that you are contacting us regarding your order 9417318281?           05:54 PM, 17th Mar                     Tasneem Amar                    1- AED 213/- for Order 9416774914 which was accepted on 5th March  2- AED 57/- for order 9417318281 which was accepted on 9th March  None of the above is credited in my account yet.   It was mentioned that it shall be credited within 5-7 days. It’s already over by 10 working days for the 1st Return           05:54 PM, 17th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:57 PM, 17th Mar                     Tasneem Amar                    Thanks           05:57 PM, 17th Mar                     Tasneem Amar                    Kindly send me receipt or debit advice through which I can double check in my account.           05:59 PM, 17th Mar                     Tasneem Amar                    If the transfer is done.           06:00 PM, 17th Mar                   Abdulqader                   Regarding this order 9416774914 We would like to inform you that we have processed the refund of amount (AED 213.00) on (3/5/23) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:03 PM, 17th Mar                   Abdulqader                   Regarding this order 9417318281  we have processed the refund of amount (AED 57.00) on (3/9/23)           06:04 PM, 17th Mar                   Abdulqader                   It takes 7 to 14 working days for the amount to appear in your account, according to your bank's procedures           06:05 PM, 17th Mar                     Tasneem Amar                    Okay           06:05 PM, 17th Mar                     Tasneem Amar                    Thanks           06:05 PM, 17th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:06 PM, 17th Mar                     Tasneem Amar                    No thanks           06:06 PM, 17th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:06 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5864554