Subject: Ticket Assigned - Conversation with Jobin Jacob
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 17 Mar 2023 14:02:28 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jobin Jacob Jobin Jacob                    Is the cashback expired?           05:36 PM, 17th Mar                   Abdulqader                    Hi Jobin, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           05:37 PM, 17th Mar                   Abdulqader                   Kindly share your registered email ID for further assistance.           05:40 PM, 17th Mar                     Jobin Jacob                    [email-masked]           05:40 PM, 17th Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We cannot find any cashback in your account           05:42 PM, 17th Mar                     Jobin Jacob                    Where's my 45 AED that was in the shukran pay wallet??           05:43 PM, 17th Mar                     Jobin Jacob                    I have registered a complaint regarding this 11 days ago           05:43 PM, 17th Mar                     Jobin Jacob                    This           05:44 PM, 17th Mar                     Jobin Jacob                    This           05:44 PM, 17th Mar                     Jobin Jacob                    .           05:44 PM, 17th Mar                     Jobin Jacob                    Hello??           05:46 PM, 17th Mar                   Abdulqader                   Kindly share the screenshot of shukran pay wallet           05:46 PM, 17th Mar                     Jobin Jacob                             05:46 PM, 17th Mar                     Jobin Jacob                             05:47 PM, 17th Mar                     Jobin Jacob                    There's no such order           05:47 PM, 17th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:47 PM, 17th Mar                     Jobin Jacob                    My amount was deducted in your app           05:47 PM, 17th Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you.we would like to inform you that your issue has been raised and this is your complaint number 5851112           05:49 PM, 17th Mar                   Abdulqader                   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           05:49 PM, 17th Mar                     Jobin Jacob                    So where's the solution?           05:49 PM, 17th Mar                     Jobin Jacob                    11 days!           05:49 PM, 17th Mar                   Abdulqader                   we will update you on the same as soon as we have received further update from our concerned team.           05:52 PM, 17th Mar                     Jobin Jacob                    .           05:53 PM, 17th Mar                     Jobin Jacob                    .           05:53 PM, 17th Mar                     Jobin Jacob                    .           05:53 PM, 17th Mar                     Jobin Jacob                    .           05:53 PM, 17th Mar                     Jobin Jacob                    .           05:53 PM, 17th Mar                     Jobin Jacob                    .           05:53 PM, 17th Mar                     Jobin Jacob                    Give me a deadline by when this will be resolved.           05:54 PM, 17th Mar                   Abdulqader                   Please note that we will contact you through your email once we get any updates.           05:55 PM, 17th Mar                     Jobin Jacob                    Not a single person has contacted me in the last 11 days regarding this           05:55 PM, 17th Mar                   Abdulqader                   Your disappointment is highly understandable. We are aware of the concern and we are working on the same on priority. Please allow us some time and we will get back to you soon with an update.           05:58 PM, 17th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:00 PM, 17th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           06:02 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5864535