Subject: Ticket Assigned - Conversation with Noor Farhan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 16:06:45 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Noor Farhan Noor Farhan                    Hi           07:39 PM, 16th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:39 PM, 16th Mar                   Centrepoint UAE whatsapp bot                    Hello Noor Farhan , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:39 PM, 16th Mar                     Noor Farhan                    1           07:39 PM, 16th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:39 PM, 16th Mar                     Noor Farhan                    9420066822           07:39 PM, 16th Mar                   Centrepoint UAE whatsapp bot                    Your order status is  Verifying payment    We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.             07:40 PM, 16th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:40 PM, 16th Mar                     Noor Farhan                    2           07:40 PM, 16th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:40 PM, 16th Mar                     Noor Farhan                    1           07:40 PM, 16th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:40 PM, 16th Mar                     Noor Farhan                    [email-masked]           07:41 PM, 16th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:41 PM, 16th Mar                   Abdulqader                    Hi Noor , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:45 PM, 16th Mar                     Noor Farhan                    Hi           07:46 PM, 16th Mar                     Noor Farhan                    I just placed order but it’s not proceed successfully some error their           07:46 PM, 16th Mar                     Noor Farhan                    Can u pls check           07:46 PM, 16th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:48 PM, 16th Mar                     Noor Farhan                    Ok           07:50 PM, 16th Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We'd like to confirm you that order  9420066822 - 9420065586  has not been placed successfully as the payment from your credit card used has been unsuccessful.           07:52 PM, 16th Mar                   Abdulqader                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           07:53 PM, 16th Mar                     Noor Farhan                    Ok let me place new order           07:54 PM, 16th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:55 PM, 16th Mar                     Noor Farhan                    Still getting error           07:55 PM, 16th Mar                     Noor Farhan                             07:56 PM, 16th Mar                     Noor Farhan                    Pls check           07:56 PM, 16th Mar                   Abdulqader                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           07:57 PM, 16th Mar                     Noor Farhan                    I m using phone           07:58 PM, 16th Mar                   Abdulqader                   please try reinstalling/'updating it.           07:58 PM, 16th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           08:01 PM, 16th Mar                     Noor Farhan                    Let me try           08:01 PM, 16th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           08:03 PM, 16th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:06 PM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5861091