Subject: Ticket Assigned - Conversation with ?Mariam?
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 15:01:22 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ?Mariam? ?Mariam?                    Hi           06:39 PM, 16th Mar                     ?Mariam?                    I have an order still not received           06:39 PM, 16th Mar                     ?Mariam?                    I need it today urgently since I’m travelling tomorrow           06:39 PM, 16th Mar                     ?Mariam?                             06:39 PM, 16th Mar                   Abdulqader                    Hi Mariam, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           06:43 PM, 16th Mar                     ?Mariam?                             06:44 PM, 16th Mar                     ?Mariam?                    I need it today urgently since I’m travelling tomorrow           06:44 PM, 16th Mar                     ?Mariam?                    I have an order still not received           06:44 PM, 16th Mar                     ?Mariam?                    My order still not delivered           06:44 PM, 16th Mar                     ?Mariam?                    Need it today           06:44 PM, 16th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:47 PM, 16th Mar                     ?Mariam?                    Ok           06:47 PM, 16th Mar                   Abdulqader                   We would like to inform you that your order 8419914200 is now out for delivery. Before attempting the delivery of your order, our courier agent will contact you at your provided number 96598865177           06:47 PM, 16th Mar                     ?Mariam?                    Ok thanks           06:48 PM, 16th Mar                     ?Mariam?                    So it will be delivered today soon?           06:48 PM, 16th Mar                   Abdulqader                   As the order has gone out for delivery, it will be delivered by the end of the day at the latest.           06:51 PM, 16th Mar                     ?Mariam?                    Thanks           06:51 PM, 16th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:53 PM, 16th Mar                     ?Mariam?                    If i want to refund how?           06:54 PM, 16th Mar                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           06:56 PM, 16th Mar                   Abdulqader                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           06:56 PM, 16th Mar                     ?Mariam?                    No           06:56 PM, 16th Mar                     ?Mariam?                    I’m asking if there is 1 item i need to refund or exchange how?           06:56 PM, 16th Mar                     ?Mariam?                    Is it to provide a box etc and u pick up?           06:57 PM, 16th Mar                   Abdulqader                   Please know that in order to exchange the item, you can return your Max product to a Max store, and use your cash refund or Credit Note to buy similar or new product right away.           06:58 PM, 16th Mar                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           06:58 PM, 16th Mar                     ?Mariam?                    Ok thanks           06:59 PM, 16th Mar                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           06:59 PM, 16th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:00 PM, 16th Mar                     ?Mariam?                    No thanks           07:00 PM, 16th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           07:00 PM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5860681