Subject: Ticket Assigned - Conversation with Abegail Balanon
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 15:00:51 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Abegail Balanon Abegail Balanon                    Hi ma'am/sir Good afternoon i just want to asked about my return item they get it already the item but they did not give the money.           06:40 PM, 16th Mar                     Abegail Balanon                    They did not return back the money           06:40 PM, 16th Mar                   Abdulqader                    Hi Abegail , Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           06:44 PM, 16th Mar                     Abegail Balanon                    How about my concern ma'am/sir?           06:45 PM, 16th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:48 PM, 16th Mar                     Abegail Balanon                    Instead of getting back the money can i just ordered a new with a new size?           06:48 PM, 16th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           06:48 PM, 16th Mar                     Abegail Balanon                             06:49 PM, 16th Mar                     Abegail Balanon                             06:49 PM, 16th Mar                     Abegail Balanon                             06:49 PM, 16th Mar                   Abdulqader                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to3 - 5business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you:  +96565998432           06:52 PM, 16th Mar                     Abegail Balanon                    But can i just ordered a new one? Just change the size its desame item           06:53 PM, 16th Mar                   Abdulqader                   Please know that in order to exchange the item, you can return your Max  product to a Max  store, and use your cash refund or Credit Note to buy similar or new product right away.           06:54 PM, 16th Mar                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           06:54 PM, 16th Mar                     Abegail Balanon                    Okay i will just wait the money to return.back to me thank.you.           06:55 PM, 16th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:56 PM, 16th Mar                     Abegail Balanon                    Nothing, thank you.           06:57 PM, 16th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           07:00 PM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5860676