Subject: Ticket Assigned - Conversation with Irene
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 14:24:04 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Irene Irene                    Hi           06:07 PM, 15th Mar                     Irene                    I just want to confirm this order # if it's already on process because in the 4th messages that I received it wasn't processed successfully and it was already deducted from my atm account.           06:10 PM, 15th Mar                   Abdulqader                    Hi Irene, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:11 PM, 15th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:13 PM, 15th Mar                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9419817311 was not placed successfully.           06:16 PM, 15th Mar                   Abdulqader                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9419818876.           06:17 PM, 15th Mar                   Abdulqader                   The payment has been captured only once from your account which is for the new successfully placed order.           06:17 PM, 15th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:18 PM, 15th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:21 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5854322