Subject: Ticket Assigned - Conversation with .
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 15:50:38 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    Hi           07:24 PM, 14th Mar                     .                    I have told zillion times and one more time I am telling the so called disaster service that my issues are not resolved           07:24 PM, 14th Mar                     .                    You are all consuming the time of the customer           07:24 PM, 14th Mar                     .                    You all are forecasting and lying to the customers one voice should be actively raised else no one of the higher management will ever know           07:25 PM, 14th Mar                     .                    People are facing issues and no actions are being taken care off           07:25 PM, 14th Mar                     .                    Every second day some agent says that you will get and email it’s been a week almost no email nothing has been send           07:26 PM, 14th Mar                     .                    The delivery guys are telling me they are going to cancel the order it’s not about freaking 360 dh it’s about how you are forecasting the customers           07:26 PM, 14th Mar                     .                    If thier is no flash sale don’t fool the people around and waste the time as it really hits back           07:27 PM, 14th Mar                     .                    Tech team or the managing team no one bothers to sort out as If it’s a very big deal and if u guys can’t sort out just simply say and get it off           07:27 PM, 14th Mar                   Abdulqader                    Hi Deeksha, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           07:33 PM, 14th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:34 PM, 14th Mar                   Abdulqader                   First of all, I want to apologize for the experience you’ve had getting with us. It’s not our usual standard and I understand how frustrating this delay must be. I’m sorry you’ve had to spend so much time on this.           07:36 PM, 14th Mar                   Abdulqader                   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           07:37 PM, 14th Mar                     .                    Trust me I am over apologies now because I haven’t asked something which is taking a week times plus if delivery person will cancel order are u guys waiting for that           07:38 PM, 14th Mar                     .                    So u are all looking at let the order get cancel first the customer waste all time and energy           07:38 PM, 14th Mar                     .                    And then will reply           07:38 PM, 14th Mar                     .                    Listening this past 7 days first it was 48 hours then 72 hours then it’s like we are checking           07:39 PM, 14th Mar                   Abdulqader                   Again, I’m sorry it took us so long to get to this solved!           07:39 PM, 14th Mar                     .                    What are u checking if it’s not going to resolve in a months time so I will sit till then           07:39 PM, 14th Mar                     .                    So eventually we are mad over here           07:39 PM, 14th Mar                     .                    No all m asking is my order will eventually get cancelled which I don’t want to and why would I have pay 360 dh on a flash sale so what I am supposed to do just feel that we have been forecasted fooled wasted our time that’s it           07:40 PM, 14th Mar                     .                    Because delivery guys are calling me so neither u guys tell what to do just saying sorry what kind of customer service is it           07:41 PM, 14th Mar                   Abdulqader                   Your disappointment is highly understandable. We are aware of the concern and we are working on the same on priority.           07:45 PM, 14th Mar                   Abdulqader                   Please allow us some time and we will get back to you soon with an update.           07:47 PM, 14th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:47 PM, 14th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           07:50 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5848504