Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 15:18:09 +0000 (UTC)

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div>
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<div>Hi</div>
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<div dir="ltr">I filled out the forms and someone was meant to come to collect last Wednesday. They still haven’t come or been in contact with me. Please can you arrange collection. </div>
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<div dir="ltr">Thanks</div>
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<div dir="ltr">Robyn </div>
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Sent from <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
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<div>From: Landmark Group &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, March 3, 2023 1:04:58 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5782398] - Returns
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<div dir="ltr">Hi Robyn,<br>
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Thank you for reaching out to Centrepoint and giving us the opportunity to help you.<br>
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We are truly sorry for the inconvenience caused to you.<br>
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<div dir="ltr">The invoice has been sent successfully for order 9416880612 to <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>.</div>
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<div dir="ltr">Please know that in order to exchange the item, you can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.<br>
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However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note. <br>
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If you do not wish to visit the store, you can contact our customer support team on 800-629823 to make a return and to be notified of the refund amount based on our return policy.<br>
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You can also drop off your return to any Centrepoint store across the UAE.</div>
<div dir="ltr">In order to do that you need to:<br>
·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.<br>
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·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>
·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to
 your card.<br>
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Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br>
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** Please note, all ELECTRONIC items are non-returnable as per our returns policy.<br>
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We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br>
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<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5782398