Subject: Ticket Assigned - Conversation with Ali AlHumaidan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 14:29:57 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ali AlHumaidan Ali AlHumaidan                    السلام عليكم           06:16 PM, 13th Mar                     Ali AlHumaidan                    Hello,  I ordered from you 2 items and the size doesn't fit me and I want to change the size, also one of the items I ordered gray color they gives me baby blue color ! What is this ?   Also I submitted in the app to return the items and they send me a message that the delivery will pick up the items, 2 times they send me that will be picked and no one shows ??           06:20 PM, 13th Mar                   Abdulqader                    Hi Ali , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:22 PM, 13th Mar                     Ali AlHumaidan                    Hello,  I ordered from you 2 items and the size doesn't fit me and I want to change the size, also one of the items I ordered gray color they gives me baby blue color ! What is this ?   Also I submitted in the app to return the items and they send me a message that the delivery will pick up the items, 2 times they send me that will be picked and no one shows ??           06:23 PM, 13th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:23 PM, 13th Mar                     Ali AlHumaidan                    Okay           06:23 PM, 13th Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you. Please know that in order to exchange the item, you can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.           06:24 PM, 13th Mar                     Ali AlHumaidan                    I went their and told me no           06:24 PM, 13th Mar                     Ali AlHumaidan                    Only online           06:25 PM, 13th Mar                     Ali AlHumaidan                    In the app           06:25 PM, 13th Mar                     Ali AlHumaidan                    and also told me they will refund your money to your bank account           06:25 PM, 13th Mar                   Abdulqader                   Please accept our sincere apologies for this. please note the courier partner may take up to 2 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+96594408033).           06:26 PM, 13th Mar                     Ali AlHumaidan                             06:26 PM, 13th Mar                   Abdulqader                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           06:26 PM, 13th Mar                     Ali AlHumaidan                    i’m waiting           06:27 PM, 13th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:28 PM, 13th Mar                     Ali AlHumaidan                    no thanks           06:29 PM, 13th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:29 PM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5841108