Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 14:20:42 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Bibi Alqallaf           06:10 PM, 13th Mar                   Abdulqader                    Hi Bibi, Good Evening. Thank you for contacting Home Centre. My name is Kader. I will be happy to assist you.           06:12 PM, 13th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           06:12 PM, 13th Mar                     User                    8419319423           06:12 PM, 13th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:13 PM, 13th Mar                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8419319423) was not placed successfully.           06:14 PM, 13th Mar                     User                    Ok           06:14 PM, 13th Mar                   Abdulqader                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8419319447).           06:14 PM, 13th Mar                   Abdulqader                   The payment has been captured only once from your account which is for the new successfully placed order.           06:15 PM, 13th Mar                     User                    So the order is confirmed now?           06:16 PM, 13th Mar                   Abdulqader                   We have checked and we would like to inform you that the following order number: (8419319447) was placed on Mar 13, 2023.Please note the expected delivery date on14-03-2023.           06:17 PM, 13th Mar                     User                    ok thanks           06:18 PM, 13th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:18 PM, 13th Mar                     User                    No thanks           06:19 PM, 13th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Home Centre  Have a wonderful day.           06:20 PM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5841021