Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 13:20:04 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           05:05 PM, 13th Mar                     User                    I called more then 10 times for the past 2 days and know one picked up the god dam phone           05:05 PM, 13th Mar                   Abdulqader                   May I know your name, please?           05:05 PM, 13th Mar                     User                    Nejoud           05:06 PM, 13th Mar                   Abdulqader                    Hi Nejoud, Good Evening. Thank you for contacting HomeCenter. My name is Kader. I will be happy to assist you.           05:06 PM, 13th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           05:06 PM, 13th Mar                     User                    8418842199.           05:07 PM, 13th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:07 PM, 13th Mar                     User                    Tyt           05:07 PM, 13th Mar                   Abdulqader                   We have checked and we would like to inform you that our courier team contacted on (+96567689660) and delivered the order on  3/12/23).           05:08 PM, 13th Mar                     User                    I know it got delivered           05:09 PM, 13th Mar                     User                    I bought a cabinet that I could hang clothes.. I fixed all the parts but the part of handing clothes dose not fit with the cabinet           05:10 PM, 13th Mar                     User                    what do I do           05:10 PM, 13th Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We can create a return request for the item.           05:11 PM, 13th Mar                     User                    I want a replacement           05:12 PM, 13th Mar                   Abdulqader                   Please know that in order to exchange the item, you can return your HOMECENTRE product to a HOMECENTRE store, and use your cash refund or Credit Note to buy similar or new product right away.           05:13 PM, 13th Mar                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           05:14 PM, 13th Mar                     User                    okay perfect to which branch I can return it           05:14 PM, 13th Mar                     User                    cuz I bought it online           05:14 PM, 13th Mar                     User                    yeah sure           05:15 PM, 13th Mar                   Abdulqader                   You can also drop off your return to any HOMECENTRE  store across the Kuwait.           05:15 PM, 13th Mar                     User                    I should do that so I could explain to them that the item dose not fit this category           05:16 PM, 13th Mar                   Abdulqader                   Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           05:17 PM, 13th Mar                     User                    ??           05:18 PM, 13th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           05:18 PM, 13th Mar                     User                    Do I don’t           05:19 PM, 13th Mar                     User                    Thank you every much           05:19 PM, 13th Mar                     User                    have a nice day           05:19 PM, 13th Mar                     User                    bye           05:19 PM, 13th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with HOMECENTRE  Have a wonderful day.           05:19 PM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5840491