Subject: Ticket Assigned - Conversation with Sara Akif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 12:59:44 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sara Akif Sara Akif                    Hi           04:27 PM, 13th Mar                     Sara Akif                    I need some info pls           04:27 PM, 13th Mar                     Sara Akif                    https://www.centrepointstores.com/ae/en/Baby-%26-Moms/Nursery/Furniture/Cribs-%26-Beds/Cradles-%26-Bassinets/BABYSHOP-Juniors-Peyton-Side-Bassinet/p/164981244           04:27 PM, 13th Mar                     Sara Akif                    Do u have this item available at ur centerpoint ajman city center branch           04:28 PM, 13th Mar                   Abdulqader                    Hi Sara, Good Evening. Thank you for contacting Babyshop. My name is Kader. I will be happy to assist you.           04:32 PM, 13th Mar                     Sara Akif                    Yes           04:33 PM, 13th Mar                     Sara Akif                    Can u check pls           04:33 PM, 13th Mar                     Sara Akif                    This item is avlbl in store           04:33 PM, 13th Mar                     Sara Akif                    At ajman city center centrpoint shop?           04:33 PM, 13th Mar                     Sara Akif                    https://www.centrepointstores.com/ae/en/Baby-%26-Moms/Nursery/Furniture/Cribs-%26-Beds/Cradles-%26-Bassinets/BABYSHOP-Juniors-Peyton-Side-Bassinet/p/164981244           04:33 PM, 13th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:34 PM, 13th Mar                     Sara Akif                    Ok           04:34 PM, 13th Mar                   Abdulqader                   We request you to please allow us some more time.           04:38 PM, 13th Mar                     Sara Akif                    I will be waiting for response           04:38 PM, 13th Mar                   Abdulqader                   We have attached the available items in the store           04:39 PM, 13th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           04:41 PM, 13th Mar                     Sara Akif                    Not in ajman city center?           04:42 PM, 13th Mar                     Sara Akif                    Actually i have an exchange to make           04:42 PM, 13th Mar                     Sara Akif                    Would like to trade the other item for this item but i bought it from ajman city center           04:42 PM, 13th Mar                     Sara Akif                    Centerpoint           04:43 PM, 13th Mar                   Abdulqader                   We truly sorry the item is available only in attached photo           04:43 PM, 13th Mar                     Sara Akif                             04:44 PM, 13th Mar                     Sara Akif                    This item i have to return           04:44 PM, 13th Mar                     Sara Akif                    And get that item i sent u           04:44 PM, 13th Mar                     Sara Akif                    Can i make exchange at other branch?           04:44 PM, 13th Mar                     Sara Akif                    Like shj city center           04:44 PM, 13th Mar                     Sara Akif                    Because its there in the list           04:45 PM, 13th Mar                     Sara Akif                    Purchased on friday, unopened           04:45 PM, 13th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           04:48 PM, 13th Mar                     Sara Akif                    One sec           04:50 PM, 13th Mar                     Sara Akif                    I will share receipt           04:50 PM, 13th Mar                   Abdulqader                   Was it purchased from the store or online?           04:51 PM, 13th Mar                     Sara Akif                    Store           04:51 PM, 13th Mar                     Sara Akif                             04:51 PM, 13th Mar                     Sara Akif                             04:51 PM, 13th Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you. we request you to please contact or visit any nearby stores as they would be assist you in this regards.           04:52 PM, 13th Mar                     Sara Akif                    As i said purchased at ajmam city center           04:52 PM, 13th Mar                     Sara Akif                    But you can atleast tell if u usually do exchanges at other branches           04:52 PM, 13th Mar                     Sara Akif                    For in store purchases           04:52 PM, 13th Mar                   Abdulqader                   All items purchased from the store can be exchanged within 14 days from the date of purchase, Please know that in order to exchange you have to exchange in same the store where you purchased the item.           04:54 PM, 13th Mar                     Sara Akif                    Ok           04:55 PM, 13th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           04:56 PM, 13th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Babyshop  Have a wonderful day.           04:59 PM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5840304