Subject: Ticket Assigned - Conversation with Guest
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Mar 2023 15:59:58 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    Hello           07:34 PM, 10th Mar                   Abdulqader                    Hi Abdul Shafeeq, Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           07:36 PM, 10th Mar                     Guest                    Before 10 day’s i requested ihave return item why don’t take that           07:38 PM, 10th Mar                     Guest                    How many times i called your shitting customer care           07:38 PM, 10th Mar                     Guest                    28-10           07:39 PM, 10th Mar                     Guest                    What are you thinking about customer we are usless           07:40 PM, 10th Mar                     Guest                    I need tomorrow you will take your item or not           07:40 PM, 10th Mar                     Guest                    We can see that you created the return on February 28, and the courier will take 3-5 days to collect the items, so please wait.           07:42 PM, 10th Mar                     Guest                    We sincerely apologize for any inconvenience however, please note the courier partner may take up to 2 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +971589294056 If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           07:42 PM, 10th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:42 PM, 10th Mar                     Guest                    Before your response this msg           07:42 PM, 10th Mar                     Guest                    What time  I give allready 12 days this time not enough for you           07:43 PM, 10th Mar                   Abdulqader                   we would like to inform you that your issue has been raised and this is your complaint number 5809375           07:44 PM, 10th Mar                   Abdulqader                   First of all, I want to apologize for the experience you’ve had getting with us. It’s not our usual standard and I understand how frustrating this delay must be. I’m sorry you’ve had to spend so much time on this.           07:44 PM, 10th Mar                   Abdulqader                   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           07:45 PM, 10th Mar                   Abdulqader                   Please note that we will contact you through your email once we get any updates.           07:47 PM, 10th Mar                     Guest                    Please kindly do it fast because am so disappointed I had to even cancel my flight because of your delay           07:48 PM, 10th Mar                     Guest                    This has caused me a much frustration and inconvenience kindly fix the issue as soon as possible           07:50 PM, 10th Mar                   Abdulqader                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           07:54 PM, 10th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:55 PM, 10th Mar                     Guest                    Solve this problem           07:56 PM, 10th Mar                   Abdulqader                   Ok, sure we will do the needful.           07:57 PM, 10th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:59 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5824647