Subject: Ticket Assigned - Conversation with يتألم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Mar 2023 14:47:00 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with يتألم يتألم                    Hi this order is cancel but the amount is already deducted to my account…           06:31 PM, 10th Mar                     يتألم                             06:32 PM, 10th Mar                     يتألم                             06:32 PM, 10th Mar                   Abdulqader                    Hi Mostafa, Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           06:33 PM, 10th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:34 PM, 10th Mar                   Abdulqader                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.           06:34 PM, 10th Mar                   Abdulqader                   This order is cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of their stock hence we took ite out of your order and refunded you for it           06:35 PM, 10th Mar                     يتألم                    Yeah but how they cancel the order without giving is right information and they deduct the amount to me           06:35 PM, 10th Mar                     يتألم                    But it must be refunded immediately to reuse the amount when we purchased the items           06:36 PM, 10th Mar                     يتألم                    The refund should be initiated           06:39 PM, 10th Mar                   Abdulqader                   We'd like to confirm you that order ID 9418405759 has been cancelled Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           06:41 PM, 10th Mar                   Abdulqader                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           06:41 PM, 10th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:43 PM, 10th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:45 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5824297