Subject: Ticket Assigned - Conversation with mary
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Mar 2023 13:52:36 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mary mary                             05:18 PM, 10th Mar                     mary                             05:18 PM, 10th Mar                     mary                    Just received my order           05:18 PM, 10th Mar                     mary                             05:19 PM, 10th Mar                   Abdulqader                    Hi mary, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           05:21 PM, 10th Mar                     mary                    Your order 8418413434 has been delivered. We'd love to hear about your shopping experience. Let us know at: https://maxfashion.app.link/KmB1GWgt3xb           05:22 PM, 10th Mar                     mary                    I just received my order           05:22 PM, 10th Mar                     mary                    Opened the packet           05:22 PM, 10th Mar                     mary                    And face powder is all broken badly           05:22 PM, 10th Mar                     mary                             05:22 PM, 10th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:24 PM, 10th Mar                     mary                    Even its packing is also not freshmm it is also broken           05:24 PM, 10th Mar                     mary                             05:24 PM, 10th Mar                     mary                             05:25 PM, 10th Mar                     mary                    This is my order number           05:25 PM, 10th Mar                     mary                    I received only 7 minutes ago           05:26 PM, 10th Mar                   Abdulqader                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.           05:29 PM, 10th Mar                     mary                    Now what is next?           05:29 PM, 10th Mar                     mary                    Kindly replace the product with new one           05:29 PM, 10th Mar                   Abdulqader                   How many damaged products?           05:29 PM, 10th Mar                     mary                    I am regular customer of max fashion           05:30 PM, 10th Mar                     mary                    You can check my order history           05:30 PM, 10th Mar                     mary                    Rimmel kind and free is totally broken           05:31 PM, 10th Mar                     mary                             05:31 PM, 10th Mar                   Abdulqader                   Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.           05:31 PM, 10th Mar                     mary                    Rest is acceptable           05:31 PM, 10th Mar                     mary                    This is damaged           05:31 PM, 10th Mar                     mary                    Broken face powder           05:31 PM, 10th Mar                     mary                    How can i exchange?           05:32 PM, 10th Mar                   Abdulqader                   Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.           05:32 PM, 10th Mar                     mary                    Dear max... You should send me a new Facepowder at my address           05:32 PM, 10th Mar                     mary                    Because u sent me broken product           05:33 PM, 10th Mar                   Abdulqader                   I am truly sorry we cannot send the new item.online we can only do a return and refund and if you want another item, then you have to place a new order online for the same.           05:33 PM, 10th Mar                     mary                    Now i will go to centre point??           05:34 PM, 10th Mar                     mary                    With this broken product?           05:34 PM, 10th Mar                     mary                    This is really v. Bad.. they will not exchange for it           05:34 PM, 10th Mar                     mary                    Coz u sent me damaged broken product           05:34 PM, 10th Mar                     mary                    How can i exchange it?           05:35 PM, 10th Mar                     mary                    Can a broken product be exchanged??           05:36 PM, 10th Mar                   Abdulqader                   Kindly note you can exchange only in the store.           05:37 PM, 10th Mar                     mary                    Ok           05:37 PM, 10th Mar                     mary                    I will go to centre point with this broken product           05:37 PM, 10th Mar                     mary                    Along with delivery box           05:37 PM, 10th Mar                     mary                    Will they replace it??           05:37 PM, 10th Mar                   Abdulqader                   You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.           05:38 PM, 10th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           05:39 PM, 10th Mar                     mary                    Ok.           05:40 PM, 10th Mar                     mary                    Last time.. 2 days ago.. i made an order of delicate things but all things reached me in the best quality           05:40 PM, 10th Mar                     mary                    And best condition           05:41 PM, 10th Mar                     mary                    You must enquire and find root cause of this bad experience of me           05:41 PM, 10th Mar                   Abdulqader                   We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape. However, your case is a rare exception and we are truly sorry for the defective product you received.           05:43 PM, 10th Mar                   Abdulqader                   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.           05:44 PM, 10th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           05:45 PM, 10th Mar                     mary                    This is my fifth order . And i faced this issue for the first time..and i feel so sad .. company must make rules to send products in good condition and in case of any broken product, product must be replaced online..coz orders placed was online and it is not convenient for customer to go to store to change the product .☹️           05:47 PM, 10th Mar                   Abdulqader                   Again, please accept our sincere apologies for this.           05:48 PM, 10th Mar                     mary                    Dear bro, your appologies will not solve my issue.. kindly i request your company to replace.my product online           05:49 PM, 10th Mar                     mary                    Please i shall be v.thankful if u do me this favor           05:49 PM, 10th Mar                   Abdulqader                   We are truly sorry we cannot do that.           05:50 PM, 10th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           05:51 PM, 10th Mar                     mary                    No           05:51 PM, 10th Mar                     mary                    Thanks           05:51 PM, 10th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           05:52 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5824006