Subject: Ticket Assigned - Conversation with Doaa El Sayad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Mar 2023 15:24:20 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Doaa El Sayad Doaa El Sayad                    Excuse me, I’ve checked my bank account just now and the transaction shows Pending. Does this need any action from your side to get the refund??           06:57 PM, 09th Mar                   Abdulqader                    Hi Doaa, Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           07:04 PM, 09th Mar                   Abdulqader                   We can see that you are contacting us regarding your order 9417197135?           07:07 PM, 09th Mar                     Doaa El Sayad                    Yes           07:07 PM, 09th Mar                   Abdulqader                   We'd like to confirm you that order ID 9417197135 has been cancelled Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           07:08 PM, 09th Mar                     Doaa El Sayad                    I’ve checked my bank account just now and the transaction shows Pending. Does this need any action from your side to get the refund??           07:09 PM, 09th Mar                   Abdulqader                   if the amount has been deducted we request you to raise objection to your bank and they will check & assist you about the refund.           07:16 PM, 09th Mar                     Doaa El Sayad                    Ok thank you           07:16 PM, 09th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:21 PM, 09th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:23 PM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5819860