Subject: Ticket Assigned - Conversation with Dena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Mar 2023 12:57:23 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dena Dena                    Hi           04:42 PM, 08th Mar                   Abdulqader                    Hi Dena, Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           04:46 PM, 08th Mar                     Dena                    I have made an order today morning           04:47 PM, 08th Mar                     Dena                    But I received a message from you side stating that the money hasn't went through however I check with the my bank where they said that it is not from their side as the transaction is showing pending g           04:47 PM, 08th Mar                     Dena                    And I have to check with yiu           04:47 PM, 08th Mar                     Dena                    Order 9418130366           04:47 PM, 08th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:48 PM, 08th Mar                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9418130325) was not placed successfully.           04:51 PM, 08th Mar                   Abdulqader                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9418130366.           04:51 PM, 08th Mar                   Abdulqader                   The payment has been captured only once from your account which is for the new successfully placed order.           04:51 PM, 08th Mar                     Dena                    So the order has been placed and the payment has been deducted onxe           04:52 PM, 08th Mar                     Dena                    Once           04:52 PM, 08th Mar                     Dena                    Right?           04:52 PM, 08th Mar                   Abdulqader                   Yes the payment has been captured only once.           04:54 PM, 08th Mar                     Dena                    Ok thank you           04:54 PM, 08th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           04:54 PM, 08th Mar                     Dena                    No thank you           04:55 PM, 08th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:57 PM, 08th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5812731