Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 15:22:23 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           07:09 PM, 07th Mar                     User                    Please I've ordered today and I got a massage that my order didn't complete and you already take the money from my bank account           07:10 PM, 07th Mar                     User                    8418013032           07:11 PM, 07th Mar                     User                    This is my order number           07:11 PM, 07th Mar                   Abdulqader                    Hi Sarah, Good Evening. Thank you for contacting HOMECENTRE. My name is Kader. I will be happy to assist you.           07:13 PM, 07th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:14 PM, 07th Mar                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8418013028 was not placed successfully.           07:15 PM, 07th Mar                   Abdulqader                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8418013032r).           07:16 PM, 07th Mar                   Abdulqader                   The payment has been captured only once from your account which is for the new successfully placed order 8418013032r.           07:16 PM, 07th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:17 PM, 07th Mar                     User                    Here is after I paid           07:19 PM, 07th Mar                     User                    And you already take my money?           07:19 PM, 07th Mar                   Abdulqader                   We have checked and we would like to inform you that the following order number: (8418013032r) was placed on Mar 7, 2023.Please note the expected delivery date on 08-03-2023.           07:20 PM, 07th Mar                     User                    So its done?           07:20 PM, 07th Mar                   Abdulqader                   Yes is done           07:20 PM, 07th Mar                     User                    Thank you           07:21 PM, 07th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:21 PM, 07th Mar                     User                    No thanks           07:21 PM, 07th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with HOMECENTRE  Have a wonderful day.           07:21 PM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5807621