Subject: Ticket Assigned - Conversation with Hermionedha?⚯͛△⃒⃘
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 14:04:35 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hermionedha?⚯͛△⃒⃘ Hermionedha?⚯͛△⃒⃘                    Hi           05:30 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    I had placed an order on Max earlier this morning, and I just received the order.           05:31 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    This is the order No.           05:32 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    But one of my items came damaged           05:32 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    This product came damaged           05:33 PM, 06th Mar                   Abdulqader                    Hi Hermionedha, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           05:35 PM, 06th Mar                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           05:35 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    Hi Kader           05:38 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    Sure           05:38 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    * File attached - File.mp4 *    The crack           05:39 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                             05:39 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    And it’s sharp. So can be dangerous.           05:39 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    * File attached - File.mp4 *             05:40 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    * File attached - File.mp4 *    It also makes the water globe look more damaged from the top view as well           05:41 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    I want to get this exact item replaced with a new piece           05:42 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    Thanks in advance ?           05:44 PM, 06th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:44 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    Sure, I’m waiting☺️           05:45 PM, 06th Mar                   Abdulqader                   We would like to inform you that we have processed the refund of amount (KWD1.89) on (3/6/23) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:48 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    But the item is KD2.250           05:48 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    Why wasn’t the full amount refunded?           05:49 PM, 06th Mar                   Abdulqader                   we have processed the refund of amount (Kwd  0.01) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           05:49 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    Alright           05:50 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    But I want to get this product replaced           05:50 PM, 06th Mar                   Abdulqader                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           05:50 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    Could you please tell me in which branch in Kuwait is this available?           05:50 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    I will go and buy it myself           05:51 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    Please let me know if it is available in the Max Hawally Al Bahar Center branch           05:51 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    Okay ??           05:52 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    Could you please tell me in which branch in Kuwait is this available?           05:52 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    I will go and buy it myself           05:52 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    Please let me know if it is available in the Max Hawally Al Bahar Center branch           05:52 PM, 06th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:54 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    Sure, I’m waiting☺️           05:55 PM, 06th Mar                   Abdulqader                   We request you to please allow us some more time           05:58 PM, 06th Mar                   Abdulqader                   We have attached the available items           06:00 PM, 06th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:02 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    Thank you so much ?           06:03 PM, 06th Mar                     Hermionedha?⚯͛△⃒⃘                    That’s all. Thanks again ☺️           06:03 PM, 06th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           06:04 PM, 06th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5800874