Subject: Ticket Assigned - Conversation with Puja Dhawan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 13:41:54 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Puja Dhawan Puja Dhawan                    Hello           05:23 PM, 06th Mar                   Abdulqader                    Hi Puja, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           05:25 PM, 06th Mar                     Puja Dhawan                    Is it possible to replace items in max??           05:25 PM, 06th Mar                   Abdulqader                   Please know that in order to exchange the item, you can return your Max product to a Max store, and use your cash refund or Credit Note to buy similar or new product right away.           05:26 PM, 06th Mar                     Puja Dhawan                             05:26 PM, 06th Mar                     Puja Dhawan                    Ok           05:26 PM, 06th Mar                     Puja Dhawan                    Thanks           05:26 PM, 06th Mar                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           05:26 PM, 06th Mar                     Puja Dhawan                    Ok           05:27 PM, 06th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           05:27 PM, 06th Mar                     Puja Dhawan                    No replacement option online??           05:27 PM, 06th Mar                     Puja Dhawan                    I mean if customer wants to change the size           05:28 PM, 06th Mar                     Puja Dhawan                    Requests cannot be taken online??           05:28 PM, 06th Mar                   Abdulqader                   Kindly note you can return your product , and use your cash to buy similar or new product right away.           05:30 PM, 06th Mar                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           05:31 PM, 06th Mar                     Puja Dhawan                    Ok           05:31 PM, 06th Mar                     Puja Dhawan                    I would appreciate if you can make a return request & replace them with the size of my choice.           05:33 PM, 06th Mar                     Puja Dhawan                    Solely the return request I can make on my own..           05:33 PM, 06th Mar                   Abdulqader                   online we can only do a return and refund and if you want another item, then you have to place a new order online for the same.           05:36 PM, 06th Mar                     Puja Dhawan                    Ok. Got it.           05:36 PM, 06th Mar                     Puja Dhawan                    Thank you for your assistance. Really appreciate this ??           05:36 PM, 06th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           05:38 PM, 06th Mar                     Puja Dhawan                    No           05:39 PM, 06th Mar                     Puja Dhawan                    No           05:39 PM, 06th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           05:41 PM, 06th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5800705