Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Mar 2023 16:11:35 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.    Ticket comment <div dir="auto">Thank you<br><br><div title="hw_signature">Sent from my Huawei phone</div>
</div>
<div style="line-height:1.5">
<br><br>-------- Original message --------<br>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>Date: Mon, Nov 14, 2022, 12:20 PM<br>To: [email-masked]<br>Subject: Re: [#5261229] -<br>
</div>
<blockquote><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Zahra ,<br><br>Thanks for your response.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>We'd like to confirm you that orders 1695534599 - 1695534586 -1695530704 have not been placed successfully as the payment from your credit card used has been unsuccessful.<br><br>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br><br>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.<br><br>We request you to please share with us your exact order number so that we assist you with this accordingly.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>
</div></div>
<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style="color:rgb( 0 , 0 , 0 );font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , 'noto sans' , sans-serif , 'apple color emoji' , 'segoe ui emoji' , 'segoe ui symbol' , 'noto color emoji';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb( 255 , 255 , 255 );float:none;display:inline !important;box-sizing:border-box">Max </span>Support Team</div>
</div>

	

<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;opacity:0;max-height:0px;line-height:0px;color:#ffffff">5261229:1125156</span>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5261229