Subject: Ticket Assigned - Conversation with Muhammad Ramadan Jamalo
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Mar 2023 13:57:49 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Muhammad Ramadan Jamalo Muhammad Ramadan Jamalo                    Hi           05:48 PM, 05th Mar                     Muhammad Ramadan Jamalo                    My order number was delivered today           05:48 PM, 05th Mar                     Muhammad Ramadan Jamalo                    And thank you for that           05:48 PM, 05th Mar                     Muhammad Ramadan Jamalo                    But for the shoes           05:49 PM, 05th Mar                     Muhammad Ramadan Jamalo                    I have followed the size guide, but it seems like it has something wrong           05:49 PM, 05th Mar                     Muhammad Ramadan Jamalo                    So can I return the shoes with the same model, but with 42 size ?!           05:49 PM, 05th Mar                     Muhammad Ramadan Jamalo                             05:50 PM, 05th Mar                   Abdulqader                    Hi Muhammad, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           05:51 PM, 05th Mar                     Muhammad Ramadan Jamalo                    Hi Kader           05:51 PM, 05th Mar                     Muhammad Ramadan Jamalo                    Can you help me with the above request?!           05:51 PM, 05th Mar                   Abdulqader                   Please know that in order to exchange the item, you can return your Max product to a Max store, and use your cash refund or Credit Note to buy similar or new product right away.           05:52 PM, 05th Mar                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           05:52 PM, 05th Mar                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           05:52 PM, 05th Mar                     Muhammad Ramadan Jamalo                    Ok, idk if I can return this product with a Max store in Sahara Mall           05:53 PM, 05th Mar                     Muhammad Ramadan Jamalo                    Is that possible?!           05:53 PM, 05th Mar                   Abdulqader                   Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max ) store in the UAE           05:54 PM, 05th Mar                     Muhammad Ramadan Jamalo                    Aha that's great           05:54 PM, 05th Mar                     Muhammad Ramadan Jamalo                    Thanks Kader for your fast response           05:54 PM, 05th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           05:55 PM, 05th Mar                     Muhammad Ramadan Jamalo                    No thanks           05:56 PM, 05th Mar                     Muhammad Ramadan Jamalo                    I will let you know if anything changes           05:56 PM, 05th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           05:57 PM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5794762