Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Mar 2023 16:17:26 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           07:50 PM, 04th Mar                   Abdulqader                   May I know your name, please?           07:53 PM, 04th Mar                     User                    I jsut now received order from homecentre           07:54 PM, 04th Mar                     User                    And its incomplete           07:54 PM, 04th Mar                     User                    I ordered a mixing bowl           07:54 PM, 04th Mar                     User                    I received it without lid           07:54 PM, 04th Mar                     User                    The lid is not there in my order           07:54 PM, 04th Mar                     User                    Sakina here with you           07:54 PM, 04th Mar                   Abdulqader                    Hi Sakina, Good Evening. Thank you for contacting homecentre. My name is Kader. I will be happy to assist you.           07:55 PM, 04th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           07:55 PM, 04th Mar                     User                    Yes wait           07:56 PM, 04th Mar                     User                    Order# 8417238000           07:56 PM, 04th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:59 PM, 04th Mar                     User                    Ok           07:59 PM, 04th Mar                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           08:00 PM, 04th Mar                     User                    Ok           08:00 PM, 04th Mar                     User                    * File attached - 20230304_190134.heic *             08:02 PM, 04th Mar                     User                    * File attached - 20230304_190127.heic *             08:02 PM, 04th Mar                     User                    * File attached - 20230304_190122.heic *             08:02 PM, 04th Mar                     User                    * File attached - 20230304_190122.heic *             08:02 PM, 04th Mar                     User                    This bowl i received without lid           08:03 PM, 04th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           08:06 PM, 04th Mar                     User                    ?           08:08 PM, 04th Mar                     User                    Ok           08:09 PM, 04th Mar                   Abdulqader                   We are truly sorry to hear that you received an incomplete item . We would like to inform you that a new return request has been created on 3/4/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           08:10 PM, 04th Mar                     User                    Ok and i will get refund for this item ?           08:10 PM, 04th Mar                   Abdulqader                   Once the refund is processed the amount you paid online will be refunded back to your original payment method.           08:11 PM, 04th Mar                     User                    Ok           08:11 PM, 04th Mar                     User                    Thank you           08:11 PM, 04th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           08:12 PM, 04th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with homecentre  Have a wonderful day.           08:16 PM, 04th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with homecentre  Have a wonderful day.           08:17 PM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5790091