Subject: Ticket Assigned - Conversation with Ibrahim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Mar 2023 16:07:25 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ibrahim Ibrahim                    Hi           07:33 PM, 03rd Mar                     Ibrahim                    I'm trying to reach you but no one is picking up! You guys have cancelled my orders. Why is that?           07:34 PM, 03rd Mar                   Abdulqader                    Hi Ibrahim, Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           07:42 PM, 03rd Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you. we weren’t able to process your orders due to system glitch.           07:45 PM, 03rd Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:48 PM, 03rd Mar                     Ibrahim                    System glitch as far as what?           07:49 PM, 03rd Mar                     Ibrahim                    You've canceled 3 of my orders           07:49 PM, 03rd Mar                   Abdulqader                   please accept our sincere apologies for this we weren’t able to process your orders due to system glitch.           07:50 PM, 03rd Mar                     Ibrahim                    Will it go through or You've canceled all orders ?           07:50 PM, 03rd Mar                     Ibrahim                             07:52 PM, 03rd Mar                     Ibrahim                    You guys confirmed that yesterday           07:52 PM, 03rd Mar                   Abdulqader                   Yes the order was confirmed but during a system glitch the order was cancelled.           07:54 PM, 03rd Mar                     Ibrahim                    The glitch is in the confirmation or cancelation           07:57 PM, 03rd Mar                     Ibrahim                    Can you please confirm           07:57 PM, 03rd Mar                     Ibrahim                    The prices that we bought           07:57 PM, 03rd Mar                   Abdulqader                   We would like to inform you that we are facing a technical problem in the system.           08:00 PM, 03rd Mar                     Ibrahim                    Aha           08:01 PM, 03rd Mar                     Ibrahim                    Are we going to have the otders eventually?           08:01 PM, 03rd Mar                   Abdulqader                   Please note a full refund has been initiated for the same.           08:03 PM, 03rd Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           08:04 PM, 03rd Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:07 PM, 03rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5784942