Subject: Ticket Assigned - Conversation with S.M.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 14:46:59 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with S.M. S.M.                    hi           06:16 PM, 02nd Mar                     S.M.                    my items are returned, however the shukran credit is yet to be updated           06:16 PM, 02nd Mar                     S.M.                    how long does it take for the refund to be reflected on the shukran pay account?           06:17 PM, 02nd Mar                   Abdulqader                    Hi shabnam , Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           06:24 PM, 02nd Mar                     S.M.                    my items are returned, however the shukran credit is yet to be updated           06:24 PM, 02nd Mar                     S.M.                    how long does it take for the refund to be reflected on the shukran pay account?           06:25 PM, 02nd Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:27 PM, 02nd Mar                     S.M.                    sure           06:27 PM, 02nd Mar                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           06:28 PM, 02nd Mar                   Abdulqader                   Once we receive the product in our warehouse, after we verify your returns, we will process your refund.           06:28 PM, 02nd Mar                     S.M.                    I thought it d be faster to refund it through shukran           06:29 PM, 02nd Mar                     S.M.                    also, I bought sport bra and they are big on me. I can’t return them?           06:30 PM, 02nd Mar                     S.M.                             06:30 PM, 02nd Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           06:33 PM, 02nd Mar                     S.M.                    sure           06:33 PM, 02nd Mar                     S.M.                             06:34 PM, 02nd Mar                     S.M.                    or can I bring them to the store for exchange?           06:34 PM, 02nd Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:38 PM, 02nd Mar                   Abdulqader                   Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           06:40 PM, 02nd Mar                   Abdulqader                   As per the policy, (Solid Sports Bra with Scoop Neck and Racerback  ) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           06:41 PM, 02nd Mar                     S.M.                    can I exchange the size at the store?           06:41 PM, 02nd Mar                     S.M.                    ok           06:41 PM, 02nd Mar                     S.M.                    thanks           06:41 PM, 02nd Mar                   Abdulqader                   Sorry the item  comes under the category of non-returnable.           06:43 PM, 02nd Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:44 PM, 02nd Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:46 PM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5779781