Subject: Ticket Assigned - Conversation with Lina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Mar 2023 15:07:46 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lina Lina                    Hi           06:34 PM, 01st Mar                   Abdulqader                    Hi lina, Good Evening. Thank you for contacting babyshop. My name is Kader. I will be happy to assist you.           06:36 PM, 01st Mar                     Lina                    Hi I made an order that was supposed to arrive today but it didn’t yet it’s almost 7 pm can u track it?           06:39 PM, 01st Mar                     Lina                    Because I received a msg in the morning that it’s out for delivery           06:39 PM, 01st Mar                   Abdulqader                   We can see that you are contacting us regarding your order 9416797196?           06:39 PM, 01st Mar                     Lina                    It’s this bassinet           06:39 PM, 01st Mar                     Lina                    Yes           06:40 PM, 01st Mar                   Abdulqader                   We would like to inform you that your order 9416797196 is now out for delivery. Before attempting the delivery of your order, our courier agent will contact you at your provided number +971553417008.           06:42 PM, 01st Mar                     Lina                    Yes I got your msg that it’s out since 10am but do you have contact with the agent so I know around what time? Coz they have to come in and assemble it           06:43 PM, 01st Mar                   Abdulqader                   As the order has gone out for delivery, it will be delivered by the end of the day at the latest.           06:46 PM, 01st Mar                   Abdulqader                   Kindly note your order not included assembly team.           06:46 PM, 01st Mar                     Lina                    No wait           06:47 PM, 01st Mar                     Lina                    Cancel now please           06:47 PM, 01st Mar                     Lina                    I messaged you yesterday           06:47 PM, 01st Mar                     Lina                    Before I ordered           06:47 PM, 01st Mar                     Lina                    And u said assembly is included           06:47 PM, 01st Mar                     Lina                    This is totally unprofessional           06:47 PM, 01st Mar                     Lina                             06:47 PM, 01st Mar                     Lina                    I needed assembled           06:48 PM, 01st Mar                   Abdulqader                   we apologise for the delay, pease stay with us.           06:53 PM, 01st Mar                     Lina                    Ok           06:56 PM, 01st Mar                   Abdulqader                   We are truly sorry for the inconvenience caseud to you for the wrong information, we advise is you please visit any nearest Babyshop store along with the invoice in case if you will face any issue in assembling the item.           06:58 PM, 01st Mar                     Lina                    What do u mean           06:58 PM, 01st Mar                     Lina                    They arrived now I will send them back with the item           06:58 PM, 01st Mar                     Lina                    And send me a refund           06:58 PM, 01st Mar                     Lina                    This is the worst service           06:58 PM, 01st Mar                   Abdulqader                   We appreciate your continued patience and cooperation with us.           07:00 PM, 01st Mar                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           07:00 PM, 01st Mar                   Abdulqader                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           07:00 PM, 01st Mar                     Lina                    He came and I cancelled           07:01 PM, 01st Mar                     Lina                    He took it back           07:01 PM, 01st Mar                     Lina                    But I don’t understand why is happened in the first place           07:01 PM, 01st Mar                   Abdulqader                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           07:01 PM, 01st Mar                     Lina                    How do I get it assembled ? Do u really expect someone to assemble it alone?           07:02 PM, 01st Mar                   Abdulqader                   we advise is you please visist any nearest Babyshop store along with the invoice           07:04 PM, 01st Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:05 PM, 01st Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with babyshop  Have a wonderful day.           07:07 PM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5774232