Subject: Ticket Assigned - Conversation with Sohail
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Feb 2023 15:44:33 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sohail Sohail                    Hi           07:19 PM, 28th Feb                     Sohail                    Order number 9416704789           07:20 PM, 28th Feb                     Sohail                    How can i remove 1 item from this order           07:20 PM, 28th Feb                   Abdulqader                    Hi Sohail, Good Evening. Thank you for contacting babyshop. My name is Kader. I will be happy to assist you.           07:22 PM, 28th Feb                     Sohail                    I want to remove 1 item from the order           07:23 PM, 28th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:25 PM, 28th Feb                     Sohail                    Yess           07:25 PM, 28th Feb                     Sohail                    The leggings in the order i want to remove that           07:25 PM, 28th Feb                     Sohail                    Is there any possibility u can add that refund into my babyshop credit or balance..il order something else           07:26 PM, 28th Feb                   Abdulqader                   We truly sorry now your order is confirmed and we can not make any changes to the order.           07:27 PM, 28th Feb                     Sohail                    How do i return that 1 item           07:28 PM, 28th Feb                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.           07:29 PM, 28th Feb                   Abdulqader                   You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           07:29 PM, 28th Feb                     Sohail                    Do u have babyshop in sharjah city centre           07:29 PM, 28th Feb                   Abdulqader                   You can find the nearest store to you : https://www.centrepointstores.com/ae/en/storelocator           07:31 PM, 28th Feb                     Sohail                    If i  return online through app can i get refund in my wallet like in babyshop credit or somethint           07:32 PM, 28th Feb                     Sohail                    Which i can use ti place future orders           07:33 PM, 28th Feb                   Abdulqader                   Yes you can choose the refund to be in my credit wallet in app.           07:36 PM, 28th Feb                     Sohail                    Great...thanks..when wil i get my irder tmrw..           07:36 PM, 28th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:37 PM, 28th Feb                     Sohail                    When wil i get my ordet tmeq           07:37 PM, 28th Feb                   Abdulqader                   We have checked and we would like to inform you that the following order number: (9416704789) was placed on Feb28, 2023.Please note the expected delivery date on 01-03-2023           07:39 PM, 28th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:41 PM, 28th Feb                     Sohail                    Nope...done           07:41 PM, 28th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with babyshop  Have a wonderful day.           07:43 PM, 28th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5768922