Subject: Ticket Assigned - Conversation with AziL
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 15:20:41 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with AziL AziL                    Helllo can i exchange the item.           07:00 PM, 27th Feb                     AziL                    Because its big for me i thought okey size 16 in jeans but not i want size 14 instead.           07:01 PM, 27th Feb                   Abdulqader                    Hi Azil, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           07:02 PM, 27th Feb                     AziL                    Hi           07:04 PM, 27th Feb                     AziL                    Helllo can i exchange the item.           07:04 PM, 27th Feb                   Abdulqader                   Could you please share your order number so that I can assist you further?           07:04 PM, 27th Feb                     AziL                             07:05 PM, 27th Feb                   Abdulqader                   Please know that in order to exchange the item, you can return your Max  product to a Max store, and use your cash refund or Credit Note to buy similar or new product right away.           07:07 PM, 27th Feb                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           07:07 PM, 27th Feb                     AziL                    I take same item,only size i need to change.           07:09 PM, 27th Feb                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           07:10 PM, 27th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:11 PM, 27th Feb                     AziL                    Ohh no have size 14 also.           07:12 PM, 27th Feb                     AziL                    Not available the size 14. That denim leggings.           07:12 PM, 27th Feb                   Abdulqader                   You mean in our website.           07:13 PM, 27th Feb                     AziL                    Yes i check in max apps.           07:13 PM, 27th Feb                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website.           07:14 PM, 27th Feb                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:15 PM, 27th Feb                     AziL                    Wait           07:16 PM, 27th Feb                     AziL                    That item.           07:17 PM, 27th Feb                   Abdulqader                   We are truly sorry this item is now out of stock.           07:19 PM, 27th Feb                   Abdulqader                   ​You can enter the e-mail address on the product page in the "Notify me" field in order to be notified when the product is available in stock.           07:19 PM, 27th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:19 PM, 27th Feb                     AziL                    No thanks only that.           07:20 PM, 27th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           07:20 PM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5763447