Subject: Ticket Assigned - Conversation with ❄️
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 08:22:40 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ❄️ ❄️                    Hi. Is there any update on the collection of the return items?           11:36 AM, 27th Feb                     ❄️                    Any status update?           11:43 AM, 27th Feb                   Abdulqader                    Hi Winter, Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           11:52 AM, 27th Feb                     ❄️                    Hi Kader. Good morning! I just want to know the status for the collection of the items I have returned           11:53 AM, 27th Feb                     ❄️                    its been pending for months now           11:53 AM, 27th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           11:55 AM, 27th Feb                   Abdulqader                   First of all, I want to apologize for the experience you’ve had getting with us. It’s not our usual standard and I understand how frustrating this delay must be. I’m sorry you’ve had to spend so much time on this.           12:00 PM, 27th Feb                   Abdulqader                   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           12:00 PM, 27th Feb                     ❄️                    Is there other new reason for the delay? I have been hearing this excuses many times. It seems like an old song.           12:01 PM, 27th Feb                   Abdulqader                   Your disappointment is highly understandable. We are aware of the concern and we are working on the same on priority.           12:04 PM, 27th Feb                   Abdulqader                   Please allow us some time and we will get back to you soon with an update.           12:06 PM, 27th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           12:07 PM, 27th Feb                     ❄️                    I believe you should be. Matter of factly, your marketing advertisement of "Fast Delivery, Easy Return" was so false and bogus.           12:07 PM, 27th Feb                     ❄️                    How much time it requires? another 1 month?           12:08 PM, 27th Feb                     ❄️                    If this is how long does a return process, considering the consistent follow ups, how long does it takes for a refund then? maybe one year I guess?           12:09 PM, 27th Feb                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           12:09 PM, 27th Feb                     ❄️                    then whats the use of this whatsapp as a form of customer service?           12:10 PM, 27th Feb                     ❄️                    Any idea?           12:10 PM, 27th Feb                   Abdulqader                   We will update you on the same as soon as we have received further update from our concerned team.           12:12 PM, 27th Feb                     ❄️                    Ahh probably this whatsapp platform was a false advertisment as well since the update will be done via email. ?           12:12 PM, 27th Feb                   Abdulqader                   we would Like To update you that our concern team doing their best to sort this issue for you as well This is Definitely not The kind of experience we Offer As we Can see that takes more than usual to be fix It.           12:16 PM, 27th Feb                     ❄️                    ???           12:18 PM, 27th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           12:20 PM, 27th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           12:22 PM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5760930