Subject: Ticket Assigned - Conversation with Frenjei
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 08:13:39 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Frenjei Frenjei                    Hello           11:51 AM, 27th Feb                     Frenjei                    I received part of my shipment today           11:52 AM, 27th Feb                     Frenjei                    The pump I received is broken           11:52 AM, 27th Feb                     Frenjei                    And a part of it is missing           11:52 AM, 27th Feb                     Frenjei                    Even it’s box is in a very bad condition           11:53 AM, 27th Feb                   Abdulqader                    Hi Frenjei, Good morning. Thank you for contacting babyshop. My name is Kader. I will be happy to assist you.           11:55 AM, 27th Feb                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           11:57 AM, 27th Feb                     Frenjei                             11:58 AM, 27th Feb                     Frenjei                             11:58 AM, 27th Feb                     Frenjei                             11:58 AM, 27th Feb                     Frenjei                    It suppose to be like this           11:59 AM, 27th Feb                     Frenjei                    It’s clear that the box was open before many times           12:01 PM, 27th Feb                     Frenjei                             12:01 PM, 27th Feb                     Frenjei                    Please arrange a replacement           12:01 PM, 27th Feb                     Frenjei                    Asap           12:01 PM, 27th Feb                     Frenjei                             12:02 PM, 27th Feb                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website           12:02 PM, 27th Feb                     Frenjei                             12:03 PM, 27th Feb                   Abdulqader                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.           12:05 PM, 27th Feb                   Abdulqader                   We would like to inform you that a new return request has been created on 2/27/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           12:05 PM, 27th Feb                     Frenjei                    Thank you           12:06 PM, 27th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           12:07 PM, 27th Feb                     Frenjei                    I want a replacement please           12:07 PM, 27th Feb                     Frenjei                    Not a refund           12:08 PM, 27th Feb                   Abdulqader                   We truly sorry we can not replace the item as the item is damaged.           12:09 PM, 27th Feb                   Abdulqader                   We would request you to please place your order on our website again. We thank you for your understanding and cooperation.           12:09 PM, 27th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           12:10 PM, 27th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           12:12 PM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5760879