Subject: Ticket Assigned - Conversation with Rafohat
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 14:28:34 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rafohat Rafohat                    Good evening!  Hope you're doing well.  I have a problem, hope we can solve that)           06:14 PM, 25th Feb                   Abdulqader                    Hi Rafhat, Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           06:16 PM, 25th Feb                     Rafohat                    Few days ago I ordered online one shoes for my husband (it was a gift). I ordered 42, that shoes wich I received 41. I texte back to that number and still don't have any replies. However that even 42 size is small as well. How we can change it with 43 sizes?   Is it possible?           06:17 PM, 25th Feb                   Abdulqader                   We can see that you are contacting us regarding your order 9415725971?           06:19 PM, 25th Feb                     Rafohat                    Yes )           06:20 PM, 25th Feb                   Abdulqader                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.           06:21 PM, 25th Feb                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           06:23 PM, 25th Feb                     Rafohat                    Should I provide there ani papers wich was on the delivered box or this num?ber? How it's working?           06:24 PM, 25th Feb                     Rafohat                    No, we need that shoes, just want to change with the new size           06:24 PM, 25th Feb                   Abdulqader                   You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.           06:24 PM, 25th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:26 PM, 25th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:28 PM, 25th Feb                     Rafohat                    Thank you soo much for your help ?? We'll go to Centrepoint in a days.           06:28 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5754157