Subject: New Reply Received - Order not processed
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 09:30:02 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Order not processed   Ticket comment <div dir="auto">Dear team,</div>
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<div dir="auto">Thank you for your clarification and I recieved a message that my order been dispatch for delivery.</div>
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<div dir="auto">Thank you so much</div>
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<div dir="auto">Carla</div>
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<div id="ms-outlook-mobile-signature" dir="auto">TEST<br>
Sent from <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, February 25, 2023 12:48:35 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5752227] - Order not processed
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<div dir="ltr">Hi Carla,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9416189528 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in
 this case, as we can the payment was captured again and a new order was placed successfully which is: 9416189565.<br>
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The payment has been captured only once from your account which is for the new successfully placed order.<br>
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Once this order has been shipped out you will receive an email notification for the same containing the tracking details.<br>
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We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br>
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Thank you for shopping with us and have a great day! Stay Safe!<br>
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<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Splash </span>Support
 Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5752227