Subject: Ticket Assigned - Conversation with Raniya Ateeq
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 24 Feb 2023 16:20:00 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Raniya Ateeq Raniya Ateeq                    hi           08:04 PM, 24th Feb                     Raniya Ateeq                    I'd like to return an item, but I can't see the return option           08:04 PM, 24th Feb                   Abdulqader                    Hi Raniya, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           08:05 PM, 24th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           08:05 PM, 24th Feb                   Abdulqader                   We can see that you are contacting us regarding your order 9415333642?           08:05 PM, 24th Feb                     Raniya Ateeq                    yes           08:07 PM, 24th Feb                   Abdulqader                   Could please let us know the reason for return the item؟           08:09 PM, 24th Feb                     Raniya Ateeq                    I'd like to return it, and I want the payment to be returned on my shukran account.           08:09 PM, 24th Feb                     Raniya Ateeq                    Wrong size ?           08:10 PM, 24th Feb                     Raniya Ateeq                    I ordered boots 37 they fit perfectly, flats were a little small.           08:10 PM, 24th Feb                   Abdulqader                   We are truly sorry but the amount you paid online will be refunded back to your original payment method.           08:12 PM, 24th Feb                     Raniya Ateeq                    no not that           08:12 PM, 24th Feb                     Raniya Ateeq                    my cards is misplaced.           08:12 PM, 24th Feb                     Raniya Ateeq                    I think I'd rather go to the store           08:13 PM, 24th Feb                     Raniya Ateeq                    how much time do I have for return?           08:13 PM, 24th Feb                   Abdulqader                   We can update the order in our system to be able to return the item and you can choose a shukran amount.           08:15 PM, 24th Feb                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.           08:15 PM, 24th Feb                     Raniya Ateeq                    okay, I'll chose the option myself.           08:16 PM, 24th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           08:17 PM, 24th Feb                     Raniya Ateeq                    nope, thank you           08:17 PM, 24th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           08:19 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5750919