Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 24 Feb 2023 14:29:04 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello I received my lamp today and the lamp head has a lot of dents           05:58 PM, 24th Feb                     User                    Requesting it to be exchanged please           05:58 PM, 24th Feb                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Homecnter. My name is Kader. I will be happy to assist you.           06:03 PM, 24th Feb                   Abdulqader                   Could you please share your order number so that I can assist you further?           06:05 PM, 24th Feb                     User                    Order number 8415955229           06:06 PM, 24th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:08 PM, 24th Feb                   
   User                    okay sure           06:08 PM, 24th Feb                   Abdulqader                   We understand that you wish to exchange -Charon Ceramic Table Lamp - 55 cm Please know that in order to exchange the item, you can return your HOMECENTRE  product to a HOMECENTRE store, and use your cash refund or Credit Note to buy similar or new product right away.           06:09 PM, 24th Feb                     User                    so no one can come and exchange it by delivery?           06:10 PM, 24th Feb                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           06:10 PM, 24th Feb                     User                    Can I get a refund instead and someone pick up the item?           06:11 PM, 24th Feb                     User                    Or at least tell m
 e where the lamp is located           06:11 PM, 24th Feb                     User                    so I can exchange it physically           06:12 PM, 24th Feb                   Abdulqader                   Please note the courier partner may take up to 3- 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+96551441190).           06:13 PM, 24th Feb                   Abdulqader                   The amount you paid online will be refunded back to your original payment method .           06:13 PM, 24th Feb                     User                    Ok, can you tell me where the item is available           06:14 PM, 24th Feb                     User                    which store           06:14 PM, 24th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:17 PM, 24th Feb                
      User                    okay thanks           06:20 PM, 24th Feb                   Abdulqader                   We have attached the available items           06:23 PM, 24th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:26 PM, 24th Feb                     User                    Okay thank you           06:26 PM, 24th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with HOMECENTRE  Have a wonderful day.           06:28 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5750532