Subject: Note Added - [#5601744] Conversation with ساره
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 23 Feb 2023 09:38:43 +0000 (UTC)

Hi ,    Tharindu Rajapaksha added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5601744    Subject:  Conversation with ساره   Requester: ساره    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear Ashok,
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thank you for the update.
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks and Best Regards</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Tharindu Rajapaksha</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Coordinator – Accounts</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Landmark Group - Kuwait</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>+965 98 00 1796</span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Maxmgr Fintas &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, February 23, 2023 12:00 PM<br>
<b>To:</b> Tharindu Rajapaksha &lt;[email-masked]&gt;<br>
<b>Cc:</b> Rahul Nerkar (TCS) &lt;[email-masked]&gt;; Ajith Pillai &lt;[email-masked]&gt;; Shajan Joy &lt;[email-masked]&gt;; Nagamuni Reddy N &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;;
 Max &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;; Reddy Prasad &lt;[email-masked]&gt;; Malik Ismail &lt;[email-masked]&gt;; Reshmaa KJ &lt;[email-masked]&gt;;
 Reddy Prasad &lt;[email-masked]&gt;; Mohammad Shababe Quamar &lt;[email-masked]&gt;; Rohit Kamath (TCS) &lt;[email-masked]&gt;; Geetanjali Gadpelly &lt;[email-masked]&gt;; Sonal Gyanchandani (TCS) &lt;[email-masked]&gt;;
 Priyanka Gadiya (TCS) &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Order no. 8407486784 Cash refund approval [#5601744] - Conversation with ساره</span>
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<div class="MsoNormal"><span style="font-size:11.0pt">Dear sir,</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt">This is to inform you that we already received the cash money yesterday on 22/02/2023 form the driver,</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt">We have already contact the customer and inform her to collect the cash from the store, as per customer will come by today or by tomorrow,
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Thanks &amp; Regards</span></b></div>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Ashok Thapa</span></b></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Max Fintas, Kuwait</span></b><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span></b>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Mob: +965 67647020</span></b></div>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><img width="114" height="32" style="width:1.1875in;height:.3333in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjg0OTIwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.u3Q1mEZTDwMQFdH--XQDV1QmWuyW5DLlhWQIvPJE4mI" data-id="2044012849203"></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>FASHION FOR REAL PEOPLE</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, February 23, 2023 11:11 AM<br>
<b>To:</b> Maxmgr Fintas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ajith Pillai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shajan Joy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nagamuni Reddy N &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reshmaa KJ &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rohit Kamath (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sonal Gyanchandani (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Priyanka Gadiya (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Order no. 8407486784 Cash refund approval [#5601744] - Conversation with
</span><span lang="AR-SA" dir="RTL" style="font-size:11.0pt">ساره</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear Team,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Please update the status of below refund asap.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks and Best Regards</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Tharindu Rajapaksha</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Coordinator – Accounts</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Landmark Group - Kuwait</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>+965 98 00 1796</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Tharindu Rajapaksha
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<b>Sent:</b> Monday, February 20, 2023 4:46 PM<br>
<b>To:</b> Maxmgr Fintas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ajith Pillai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shajan Joy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nagamuni Reddy N &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reshmaa KJ &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rohit Kamath (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sonal Gyanchandani (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Priyanka Gadiya
 (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: Order no. 8407486784 Cash refund approval [#5601744] - Conversation with
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear Team,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>As advised, today I will handover said amount to driver in the evening. Please kindly contact customer to pay the refund amount. Please kindly get customer acknowledgement
 on civil id copy with signature, amount, date and order number.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>If possible, please use store petty cash to settle the refund and reimburse it with the money I am sending.
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks and Best Regards</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Tharindu Rajapaksha</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Coordinator – Accounts</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>+965 98 00 1796</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, February 20, 2023 3:07 PM<br>
<b>To:</b> Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Order no. 8407486784 Cash refund approval [#5601744] - Conversation with
</span><span lang="AR-SA" dir="RTL" style="font-size:11.0pt">ساره</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span class="contentpasted0"><span style='font-family:"Calibri",sans-serif;color:black'>Order no. 8407486784 amount KD- 38.96/- NOT CAPTURED ON KPAY.</span></span><span style="color:#242424"></span>
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<span class="contentpasted0"><span style='font-family:"Calibri",sans-serif;color:black'>Please see trailing emails, you get all deatils.</span></span><span style="color:#242424"></span>
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<span style='font-family:"Calibri",sans-serif;color:#333333;background:white'>Regards,</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#242424'></span>
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<span style='font-family:"Calibri",sans-serif;color:#333333;background:white'>Rahul Nerkar.</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#242424'></span>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Monday, February 20, 2023 4:04 PM<br>
<b>To:</b> Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fw: Order no. 8407486784 Cash refund approval [#5601744] - Conversation with
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<span style='font-family:"Calibri",sans-serif;color:#333333;background:white'>Regards,</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#242424'></span>
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<span style='font-family:"Calibri",sans-serif;color:#333333;background:white'>Rahul Nerkar.</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#242424'></span>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, January 29, 2023 11:28 AM<br>
<b>To:</b> Ajith Pillai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shajan Joy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nagamuni Reddy N &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reshmaa KJ &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rohit Kamath (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sonal Gyanchandani (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Priyanka Gadiya (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Order no. 8407486784 Cash refund approval [#5601744] - Conversation with
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<div class="MsoNormal" style="background:white"><span style='font-family:"Calibri",sans-serif;color:black'>Can you please approve a cash refund for Order no. 8407486784 amount KD- 38.96/- NOT CAPTURED ON KPAY.</span></div>
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<span style='font-family:"Calibri",sans-serif;color:#333333;background:white'>Regards,</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#242424'></span>
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<span style='font-family:"Calibri",sans-serif;color:#333333;background:white'>Rahul Nerkar.</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#242424'></span>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, January 29, 2023 7:38 AM<br>
<b>To:</b> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5601744] - Conversation with </span><span lang="AR-SA" dir="RTL" style="font-size:11.0pt;color:black">ساره</span><span lang="AR-SA" dir="RTL">
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Team,<br>
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Kindly any update us on the below, thank you for your help!<br>
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Regards,</span></div>
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<span style="font-size:10.5pt">On Thu, 26 Jan at 8:28 PM <span class="xxxseparator">
, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Team,<br>
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PFA Order number 8407486784 refund is not processed kindly check and do the needful, as we are unable to create a hybris ticket.<br>
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Best regards.</span></div>
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