Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 16:28:16 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hii           08:17 PM, 20th Feb                   Abdulqader                   May I know your name, please?           08:18 PM, 20th Feb                     User                    I have order # 8415551717           08:18 PM, 20th Feb                     User                    Muna dashti           08:18 PM, 20th Feb                   Abdulqader                    Hi Muna, Good Evening. Thank you for contacting HomeCenter. My name is Kader. I will be happy to assist you.           08:19 PM, 20th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           08:19 PM, 20th Feb                     User                    I alredy paid and debit from my account , i received to sms , firt of them its show its succful paid and processed , and the second sms its its not proceed successfully           08:20 PM, 20th Feb                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8415551717) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8415552894).           08:21 PM, 20th Feb                     User                    Ok , i will receive my order tomorrow?           08:22 PM, 20th Feb                   Abdulqader                   We have checked and we would like to inform you that the following order number: (8415552894) was placed on Feb 20, 2023.Please note the expected delivery date on 21-02-2023.           08:24 PM, 20th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           08:25 PM, 20th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with HomeCenter  Have a wonderful day.           08:27 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5736182