Subject: Ticket Assigned - Damaged item HC
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 16:07:11 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged item HC User                    hello           07:56 PM, 20th Feb                     User                    this order came before 2 days and was semi broken 8414214741           07:57 PM, 20th Feb                   Abdulqader                   May I know  your name, please?           07:57 PM, 20th Feb                     User                    Abdulaziz           07:57 PM, 20th Feb                     User                    they came yesterday to replace the damaged part . when they opened the box also the replacement part was broken so they told me tomorrow they will bring new one so today im waiting but no one showed up           07:59 PM, 20th Feb                   Abdulqader                    Hi Abdulaziz, Good Evening. Thank you for contacting HomeCenter. My name is Kader. I will be happy to assist you.           07:59 PM, 20th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:59 PM, 20th Feb                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           08:00 PM, 20th Feb                     User                             08:00 PM, 20th Feb                     User                    there should be door with mirror           08:01 PM, 20th Feb                     User                    the mirror was broken in shipping  so nxt day they brought the door which was also broken . so they said wait till tomorrow           08:02 PM, 20th Feb                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team to check the issue asap.           08:04 PM, 20th Feb                     User                    thnx mr kader           08:04 PM, 20th Feb                   Abdulqader                   Please note that we will contact you through your email  [email-masked] once we get any updates.           08:04 PM, 20th Feb                     User                    okay brother  . thnx alot           08:05 PM, 20th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           08:05 PM, 20th Feb                     User                    no thank you           08:05 PM, 20th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with HomeCenter  Have a wonderful day.           08:06 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5736090