Subject: Ticket Assigned - Conversation with Lynn
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 15:12:20 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lynn Lynn                    Hi           07:00 PM, 20th Feb                   Abdulqader                    Hi lynn, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           07:01 PM, 20th Feb                     Lynn                    Hi kader           07:02 PM, 20th Feb                     Lynn                    I’d like to exchange one of the items I got from my last order with a different size           07:02 PM, 20th Feb                     Lynn                    But I can only see an option for returning           07:02 PM, 20th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:04 PM, 20th Feb                   Abdulqader                   We can see that you are contacting us regarding your order 9415111800?           07:05 PM, 20th Feb                     Lynn                    Yes           07:05 PM, 20th Feb                     Lynn                             07:06 PM, 20th Feb                     Lynn                    I ordered this one in 46 and i’d like to exchange it for a 45           07:06 PM, 20th Feb                   Abdulqader                   You can return your Max product to a Max store, and use your cash refund or Credit Note to buy a new product right away.           07:06 PM, 20th Feb                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           07:07 PM, 20th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:08 PM, 20th Feb                     Lynn                    Ah only return ?           07:09 PM, 20th Feb                     Lynn                    No exchanging sizes?           07:09 PM, 20th Feb                   Abdulqader                   kindly note that you can return the item and use your cash refund or Credit Note to buy a new product right away.           07:10 PM, 20th Feb                     Lynn                    Okay thanks           07:10 PM, 20th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:11 PM, 20th Feb                     Lynn                    No thanks           07:11 PM, 20th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           07:11 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5735837