Subject: Ticket Assigned - Conversation with Aseel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 14:43:42 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aseel Aseel                    Hello           06:30 PM, 20th Feb                     Aseel                    This my order           06:30 PM, 20th Feb                     Aseel                    My order above 13 kd but the free shipping is not working           06:31 PM, 20th Feb                     Aseel                    I need it to be shipped please           06:31 PM, 20th Feb                   Abdulqader                    Hi Aseel, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:31 PM, 20th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:31 PM, 20th Feb                   Abdulqader                   We have checked you have placed your order 8415550752 as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           06:32 PM, 20th Feb                     Aseel                    The free shipping is not working?!           06:33 PM, 20th Feb                   Abdulqader                   Kindly note the free shipping On orders above KWD 18.           06:34 PM, 20th Feb                     Aseel                             06:35 PM, 20th Feb                     Aseel                    On your website it’s saying 13 kd           06:35 PM, 20th Feb                   Abdulqader                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           06:37 PM, 20th Feb                     Aseel                    You mean the free shipping will work or you will change the free shipping minimum?           06:38 PM, 20th Feb                   Abdulqader                   Delivery is free on orders of KWD 18 and above. If your total order value is less than KWD 18, you will be charged KWD 2 for delivery.           06:39 PM, 20th Feb                   Abdulqader                   Your delivery charges will be displayed during the checkout process.           06:39 PM, 20th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:40 PM, 20th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:43 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5735699