Subject: Ticket Assigned - Conversation with سلمه سليم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 14:26:04 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with سلمه سليم سلمه سليم                    Hi           06:09 PM, 20th Feb                     سلمه سليم                    Hello           06:10 PM, 20th Feb                     سلمه سليم                    I have a query           06:10 PM, 20th Feb                   Abdulqader                    Hi Salamuh, Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           06:11 PM, 20th Feb                     سلمه سليم                    Ok           06:11 PM, 20th Feb                     سلمه سليم                    I have received my order for Cod           06:11 PM, 20th Feb                     سلمه سليم                    I wish to return one item           06:11 PM, 20th Feb                     سلمه سليم                             06:11 PM, 20th Feb                     سلمه سليم                    This is my order number           06:11 PM, 20th Feb                     سلمه سليم                    The bag is not as i ordered I have received it few minutes before only           06:12 PM, 20th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:12 PM, 20th Feb                   Abdulqader                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           06:14 PM, 20th Feb                   Abdulqader                   You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           06:15 PM, 20th Feb                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           06:15 PM, 20th Feb                     سلمه سليم                             06:16 PM, 20th Feb                     سلمه سليم                    This marked item is the one i have to return           06:16 PM, 20th Feb                   Abdulqader                   We would like to inform you that a new return request has been created on 2/20/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           06:17 PM, 20th Feb                     سلمه سليم                    Okay           06:17 PM, 20th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:17 PM, 20th Feb                     سلمه سليم                    I don’t have to do it again in the app ?           06:17 PM, 20th Feb                     سلمه سليم                    Hello           06:18 PM, 20th Feb                   Abdulqader                   No the return request has been created           06:18 PM, 20th Feb                     سلمه سليم                    Okay           06:19 PM, 20th Feb                     سلمه سليم                    I will receive the refund once they collect it           06:19 PM, 20th Feb                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           06:19 PM, 20th Feb                     سلمه سليم                    Ok           06:20 PM, 20th Feb                   Abdulqader                   Once we receive the product in our warehouse, after we verify your returns, we will process your refund My Credit in app.           06:20 PM, 20th Feb                     سلمه سليم                    Item is just delivered 10 mins back  Item is here as i got           06:20 PM, 20th Feb                     سلمه سليم                    Ok           06:20 PM, 20th Feb                   Abdulqader                   We will do our best to arrange the collection asap.           06:21 PM, 20th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:22 PM, 20th Feb                     سلمه سليم                    Nothing           06:24 PM, 20th Feb                     سلمه سليم                    Thanks for helping           06:24 PM, 20th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:25 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5735597